Refund and Returns Policy

Refund & Return Policy

Last Updated: 5 November 2025

We want you to love your Whimsy Mimzy treasures! Each piece is created with care — but if something isn’t quite right, we’re here to help.

This policy applies to all purchases made through Whimsy Mimzy Shop (www.whimsymimzy.com/shop).

Thank you for shopping with Whimsy Mimzy. This page explains how refunds, returns, and exchanges work.

1. Order Processing & Delivery

All Whimsy Mimzy products are made to order and fulfilled by our trusted print-on-demand partners:

Printful
Printify

Orders are produced and shipped directly to you from these partners.

Delivery times may vary depending on your location (UK, EU, and worldwide) and the fulfilment partner. Estimated delivery times are shown at checkout.

Please double-check your delivery address before placing your order — once an order has entered production, changes cannot always be guaranteed.

2. Refunds & Returns Eligibility

Because our products are made to order, we accept refunds or replacements only in the following cases:

✅ Damaged or Defective Items
If your item arrives damaged, faulty, or misprinted, please contact us within 14 days of delivery, including clear photos of the issue.

✅ Wrong Item Sent
If you receive an incorrect product, we’ll arrange a replacement or refund.

❌ Not Eligible for Refunds or Returns

Change of mind or personal preference
Incorrect sizing or colour choice
Items that have been used, worn, or altered
Personalised or custom-made items
Sale or clearance items marked as final sale
Hygiene-sensitive items (e.g. earrings), unless defective

3. Made-to-Order Products

All Whimsy Mimzy items are produced specifically for your order. As a result:

Returns are not accepted for buyer’s remorse
Minor colour variations may occur due to screen settings and printing processes and are not considered defects

4. Fulfilment Partners & Returns Process

Whimsy Mimzy products are fulfilled via Printful and Printify, each with their own quality standards and returns procedures.

Claims for faulty or damaged items are submitted by us to the fulfilment partner on your behalf
For approved claims, a replacement or refund may be issued
In most cases, defective items do not need to be returned

5. How to Start a Return or Claim

To request a refund or replacement, please email hello@whimsymimzy.com and include:

Your order number
The item(s) affected
Clear photos showing the issue
A brief description of the problem

We’ll confirm the next steps and keep you updated throughout the process.

6. Return Shipping Costs

Customers are not required to return faulty items unless requested
If a return is required due to an error or defect, return postage will be covered or reimbursed

7. Refunds

Once a claim is approved:

Refunds are issued to your original payment method within 5–10 business days
You’ll receive an email confirmation once your refund has been processed

8. Exchanges

Exchanges may be offered for defective or incorrect items, subject to availability.
If an exchange isn’t possible, a refund will be issued instead.

9. Data Protection (GDPR Compliance)

To process refunds or replacements, we may share limited personal data — such as your name, contact details, and order information — with our fulfilment partners (Printful and Printify).

We only share what is necessary and ensure all data is handled securely and in compliance with UK GDPR, EU GDPR, and applicable international data protection laws.

10. Your Legal Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.